Appearance
What CNV Connect does
CNV Connect is a web workspace for running a company's people and day-to-day operations. Everything lives in one place: the people you employ, the hours they work, the leave they take, the equipment they hold, the tickets customers raise, the work you assign, and the approvals that keep it all above board.
You use it in two places:
| Where | What it is for |
|---|---|
| The web workspace at hub.cnvconnect.com | Administration and management — everything documented in this guide |
| The mobile app | Day-to-day employee actions — clocking in and out, requesting leave, filling in field forms, chatting |
This guide covers the web workspace.
The modules
Each icon in the left-hand rail is a module. Which ones you see depends on your permissions and on what your workspace has switched on.
| Module | What it holds |
|---|---|
| Overview | One dashboard: who is in today, who is late, who is away |
| HR / People | Employee records, invitations, teams, org chart, contracts, job titles, attendance, leave, assets, locations, penalties |
| Chat | Internal team chat — channels, direct messages, files |
| Support | The help desk: tickets, SLA policies, assignment rules, reply templates, customer widget |
| Tasks | Work assignments as list, board, gantt, calendar or workload |
| Approvals | Request forms, the approval inbox and the approval audit trail |
| Automation | "When this happens, do that" flows |
| Reports | Every report the modules feed, in one catalogue |
| Utilities | Suppliers, exports, print library, notification and e-mail templates, pipelines, bots |
| System | Settings, roles, permissions, integrations, API keys, webhooks, storage, plan |
| Marketplace | Optional modules you can switch on for the workspace |
A typical first week
- Sign in with the e-mail address that received the invitation.
- Learn the layout — the rail, the sub-menu, quick search.
- Set your language and notifications.
- Add your people — one by one, or by importing a spreadsheet.
- Create teams so approvals and reports can be grouped by department.
- Define shifts and work locations before anyone clocks in — attendance rules read from both.
- Publish the work schedule so everyone knows which shift they are on.
- Check the approval templates that ship with the workspace and adjust them to your own sign-off chain.
How to read the rest of this guide
Articles are ordered exactly like the menu. Every article tells you where the page lives, shows an annotated screenshot, explains each marked area, and then lists the everyday jobs you can do on that page.
Some screens are not translated yet
CNV Connect is translated into several languages, and a few screens — mainly work schedules, attendance settings, billing and sign-up — still show Vietnamese labels. Each article describes those controls by what they do and where they sit, so you can follow along until the translation lands.