Notification history

Everything the workspace has tried to send: e-mails, chat messages, direct messages — and whether each one succeeded. This is the page to open when somebody says "I never got it".

Menu path System › Notification history

Address https://hub.cnvconnect.com/settings/notification-logs

Permission notification_logs:view

Who uses it administrators

The screen

1. Page title — notification history.
2. Channel tabs — All, Email, Mattermost, DM, and Error. The list underneath shows one line per notification: when it was sent, to whom, through which channel, what triggered it, and its result.

How to…

Investigate "I did not receive it"

1. Open the Error tab first — a failure is recorded there with its reason.
2. If nothing failed, filter by channel and look for the message. A delivered e-mail that the person cannot find is usually in their spam folder.
3. If the notification is not listed at all, it was never triggered: check the automation flow or the process that should have sent it.

Check that a new automation actually sends

Trigger it once, then look here. This is the fastest confirmation that a flow does what you think.

Notes

• The log records attempts, not reading. A successful e-mail means the mail server accepted it, not that anybody opened it.
• Entries are kept for a limited period, so investigate promptly.
• Repeated errors on the e-mail channel usually mean the workspace's mail configuration is incomplete rather than a problem with one recipient.